Privacy Policy

1. Who we are

Joy Mobiles ("we", "us", "our") runs mobile and electronics showrooms in Dindigul and Theni, Tamil Nadu, India. This policy explains how we collect, use and protect personal data when you use our website joymobiles.in, our Android app "Joy Mobiles" (package name in.joymobiles.app) , or buy from our stores.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.

2. Information we collect

Information you give us

Contact details: name, mobile number, email address and billing or delivery address.
Account details: login ID and password (stored in encrypted form) if you create an account.
Purchase and service details: products bought, invoice details, device IMEI or serial number, warranty and service requests.
EMI and exchange details: when you choose EMI or exchange, the details needed to process it, such as the old device's model and condition. EMI applications are processed by the finance partner you choose, under their own privacy policy.
Messages: anything you send us through calls, WhatsApp, email or forms.

Information collected automatically

Device and usage data: device model, operating system version, app version, IP address, crash logs and the screens you use, collected to keep the app working and fix problems.
Cookies: our website may use basic cookies needed for the site to work. We do not use cookies for advertising.

We do not collect your contacts, call logs, SMS messages, photos you have not chosen to share, or health information.

3. App permissions

The app asks for a permission only when the feature that needs it is used. You can turn permissions off in your phone's settings at any time; the related feature will stop working but the rest of the app will continue to work.

Permission	Why we ask for it
Internet	To load products, offers and your account information.
Camera	To scan a barcode or IMEI, or to take a photo of a device for service or exchange. Photos are uploaded only when you choose to submit them.
Location (approximate)	To show the nearest store. Location is used only while the app is open and is not stored.
Notifications	To tell you about order, service and EMI updates. Offer notifications can be switched off.

4. How we use your information

To sell products to you, generate GST invoices and deliver or hand over your purchase.
To manage warranty, service and repair requests.
To process EMI and exchange requests you ask for.
To contact you about your order, service or account.
To send offers and new launch updates, only if you agree. You can opt out at any time.
To keep the app and website secure, prevent fraud and fix technical problems.
To meet legal, tax and accounting requirements.

6. How we protect your information

All data sent between the app or website and our servers is encrypted using HTTPS (TLS). Passwords are stored in hashed form. Access to customer data is limited to staff who need it for their work, and our systems keep a record of who accessed or changed records.

No system is completely secure, but we take reasonable steps to protect your data and will inform you and the authorities as required by law if a breach affects you.

7. How long we keep it

Account data: while your account is active, and deleted within 30 days after you ask us to delete it.
Invoices and transaction records: for the period required by Indian tax and accounting laws (generally 8 years), even after account deletion.
Service and warranty records: until the warranty period ends, plus a reasonable period to handle claims.
Technical logs: up to 90 days.

8. Your rights

You can ask us to:

Tell you what personal data we hold about you and give you a copy.
Correct or update information that is wrong or incomplete.
Delete your personal data, except records we must keep by law.
Stop sending you offers and marketing messages.
Withdraw consent you gave earlier.

To make a request, contact us using the details in section 12. We will reply within 30 days.

9. Delete your account and data

You can ask us to delete your Joy Mobiles account and the personal data linked to it in any of these ways:

In the app: open Profile > Settings > Delete account, and confirm.
By email: write to support@joymobiles.in with the subject "Delete my account" from your registered email, or include your registered mobile number.
In store: visit our Dindigul or Theni showroom with a photo ID.

We will confirm your identity and delete your account, profile, saved addresses and app activity within 30 days. Invoice and tax records are kept only for as long as the law requires and are not used for any other purpose.

10. Children

Our app and website are meant for people aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. If the changes are significant, we will let you know in the app or on our website.

12. Contact us

For any question, request or complaint about your personal data, contact our grievance officer:

Grievance Officer, Joy Mobiles
Shop address line, Street name, Dindigul, Tamil Nadu 624001, India
Email: support@joymobiles.in
Phone: +91 00000 00000

If you are not satisfied with our response, you may complain to the Data Protection Board of India.